If you haven’t booked a service provider yet:
- Go to the “Requests” tab and click “Manage my request”.
- Select the “Edit” button, then click “Cancel my request”.
- Then choose the reason for cancellation from the options provided.
If you’ve already booked a service provider:
- Log in to your Yoojo account and go to your dashboard.
- In the section for your job, click “Manage my request”, then the “Change or cancel” button.
- Finally, select the reason for cancellation,
The full refund will be credited to your reusable wallet with no expiry date for your booking.
If you need to, you can contact our customer service by phone Monday to Friday from 9am to 6pm and Saturday from 9am to 6pm.