You can request a refund on your payment method at any time in just a few seconds from this page https://yoojo.fr/account/wallet or :
Log in to your Yoojo account and go to your dashboard by clicking on the following link https://yoojo.fr/dashboard
Go to the "Account" tab in the left-hand menu and select "My balance".
Then click on "Get refund" in the first "Kitty" window
That's it! The refund is made within 3 working days directly to the payment method used, credit card or PayPal.
Service charges are not refundable but can be used on the platform without delay.